An Effective Solution to Specialist Requirements

For large organizations, the most common business issues facing IT infrastructure management are flexibility, agility, availability, security and of course cost reduction. For some organizations, outsourcing assets and/or people may be the appropriate solution to these issues. For others, outsourcing is either not relevant or not possible, and so such enterprises look to Service Providers for the provision of Infrastructure Professional Services.

Within Atos Origin, Infrastructure Professional Services provide Technical Consultancy and Assisted Transformation (infrastructure transformation without outsourcing performed by mixed teams in projects with risk-reward mode), and the Global Management of T&M services.

Here Atos Origin acts as a first-level supplier, managing T&M requests and delivering services according to SLA’s, either directly or through partners. A new service in this area is Green Consultancy, where Atos Origin provides sustainability support via green assessments to deliver greener data centre management.

Comprehensive Range of Offerings

Infrastructure Professional Services are applicable across all market sectors, especially for companies where full IT outsourcing is not an option. The underlying services that Atos Origin offers are:

• ICT Assessment Services – Supporting senior decision makers in making well founded decisions on their ICT infrastructure. A sub-service is the ICT Audit Service.
• ICT Management Services - Providing managers with tools to coordinate and manage ICT projects. 
• ICT Transformation Services - ICT Infrastructure related projects that are managed and carried out under Atos Origin’s responsibility using a highly standardized approach that also enables fixed date and fixed price proposals.
• IT Strategic Consulting - Delivering consultancy services around organization and governance in the IT sector. A particular focus is in achieving the alignment of the IT organization to the overall business goals and strategy of the customer. 
• Technical Consulting - A set of services that enables Atos Origin to analyze a customer’s problem and to define an appropriate solution for this problem based on an existing or newly designed ICT environment. 
• Technical Consulting – Infrastructure Architecture - Here a client’s business processes are the starting point to align the application infrastructure and the ICT infrastructure in order to create a true business enabler. 
• Technical Engineering - An input based service where experienced Atos Origin engineers work at the customer’s premises on a temporary basis.
• Test Services - Test services focuses on the testing of a complete service of the customer organization. It allows customers to check the quality, level and availability of the IT that supports them.

Responding to Client Needs Worldwide

Overall the solution focuses on delivering transformation services using a highly standardized approach that also enables fixed date and fixed price proposals. This enables us to respond to customer requests that are driven by the need for flexible resources, specialized, hard-to-get knowledge and experience, and flexibility in costs.